Pill Cases
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OUR POLICY
Return Policy
If your case isn't right for you, send it back within 100 days for a refund or an exchange. Engraved cases included. Here's exactly how it works.
The short version
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100 days to return
Return or exchange your case within 100 days of your order date, plain or engraved.
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Free return label
We send you a prepaid USPS label. Your first return or exchange on each order is free.
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Full refund
Once we've processed your return, we refund you in full for what you sent back.
US orders only. You'll need your order number and your zip code, email or phone number.
How it works
Start it online
Open our Return & Exchange Portal and enter your order number and your zip code, email or phone number.
Get your label
We send you a prepaid USPS return label.
Pack it and drop it off
Use a small box or padded mailer, stick the label on and drop it at the Post Office.
Get your refund or new case
Once we've processed your return, we refund you or send your exchange. Swapping an engraved case for a new size? We'll engrave the new one for free.
We're a small family business, so we process returns in the order they come in. Please allow 1 to 2 weeks after your return reaches us, and longer during peak periods. If it's been longer than that, message us from our Contact Us page and we'll take care of it.
Questions
Can I return an engraved case?
Yes. Engraved cases can be exchanged or returned for a refund, just like plain ones.
Can I exchange my case for a different size?
Yes. Start an exchange in our Return & Exchange Portal. If your case is engraved, we'll engrave the new one for free. Our size finder helps you pick the right size.
When will I get my refund?
We process returns in the order they come in. Please allow 1 to 2 weeks after your return reaches us, and longer during peak periods. If it's been longer than that, message us from our Contact Us page.
What if I need to exchange more than once?
Your first return or exchange on each order is free. After that, we may charge a $25 fee per item to cover the extra product, fulfillment and shipping costs.
Can I return an international order?
No. International orders are final sale.
Good to know
Broken case?
That's covered by our Lifetime Warranty, not a return. Send our support team a photo and we'll send you a replacement or replacement part.
More than one return on an order
Your first return or exchange on each order is free. After that, we may charge a $25 fee per item to cover the extra product, fulfillment and shipping costs.
Free items
If your order came with a free item, send it back with the items that got it for you. If it doesn't come back, we charge its full price and take it out of your refund.
Oversized packages
Use a small box or padded mailer. If an oversized package costs extra postage on top of what we already paid, we reserve the right to charge for it.
Returning to buy it again for less
Returning something just to buy the same item again at a discount is extremely wasteful. When that happens, we may charge a $25 fee per item.
International orders
International orders are final sale, so we can't accept returns on them.
Need a different size?
Our Perfect Fit Guarantee covers size swaps, engraved cases included.
