Frequently Asked Questions

Use our size finder. Add the pills you take at once and it shows your pocket size, plus the cases that come in it. Or find your case in two quick steps.

Still not sure? Send us a photo of your pills from our Contact Us page and we'll pick the size for you.

And if the size turns out wrong, you can exchange it within 100 days. We'll redo your engraving for free.

You can find all our magnetic cases here.

Please note: unless the product says it is magnetic very clearly, the product is not magnetic.

Free Standard Shipping

• Free on US orders of $150 or more.
• The $150 is your order total at checkout, after any discount codes, before shipping and sales tax.

Standard Shipping under $150

• Up to $49.99: $5.49
• $50 to $74.99: $5.95
• $75 to $99.99: $6.29
• $100 to $149.99: $6.95

Rush shipping

• Priced at checkout, based on your address and order.
• Not included in free shipping.

Buying several cases?

• Put them in one order to pay shipping once.

Please note

• Shipping prices and the free shipping threshold can change at any time, as carrier rates change often.

Standard Shipping

• Our goal is to ship within 3 business days, engraved orders included. In busy periods it can take a little longer.
• USPS Ground Advantage usually delivers in 2 to 5 business days after it ships.

Rush shipping

• USPS Priority Mail, UPS 2nd Day Air and UPS Next Day Air Saver.
• They show at checkout when they're available for your address and order.
• Delivery times are the carrier's estimates from the day it ships.

Rush shipping cutoff

• Order by noon Eastern on a business day and it ships that day.

These orders ship the next business day:

1. Orders after noon Eastern
2. Orders on weekends
3. Orders on holidays

Need it by a certain date?

• Message us from our Contact Us page before you order, and we'll tell you what's realistic.

Where we ship

• Most countries, with DHL and UPS.

Shipping cost

• Priced at checkout by your destination and the speed you choose. It isn't a flat rate.

Duties and import taxes

• Calculated and paid at checkout, so your order is delivered duty paid.
• If a carrier asks you to pay duties again, send us the receipt from our Contact Us page. We'll review it and refund any duplicate charge.

Good to know

• Free shipping is for US orders only.
• International orders are final sale.

Yes. TSA allows pills in pill cases in both carry-on and checked bags, as stated on TSA.gov. Just place your case inside your toiletry bag. Over 68,000 customers have been flying with Ikigai Cases since 2021, through airport security in the US and all around the world.

That depends on where you're going. Every jurisdiction and every country has its own rules on which pills and medications are legal, and a medication that's legal at home can be restricted or illegal somewhere else. Do your own research on the rules where you live and everywhere you're traveling, and follow them.

Yes. Engraved cases can be exchanged or returned for a refund, just like plain ones.

Start it from Returns under Support in our menu, or the link at the bottom of any page. We'll give you a prepaid return label, and if you're exchanging, we'll engrave the new case for free.

Open our Return & Exchange Portal and enter your order number and your zip code, email or phone number. We send you a prepaid USPS return label.

You have 100 days from your order date. US orders only.

We process returns in the order they come in. Please allow 1 to 2 weeks after your return reaches us, and longer during peak periods. If it's been longer than that, message us from our Contact Us page.

Your first return or exchange on each order is on us, so send everything back together in one package. If your first pick wasn't right, we'll pay extra attention to get your exchange right too, still at our cost.

After that, we may charge a $25 fee per item. This applies if you send items back in separate packages, or if you want to exchange a case you already received in an exchange. Every extra label and every unused case adds real cost, and this keeps the policy fair for everyone.

Yes. If your order came with a free item, send it back with the items that got it for you. If it doesn't come back, we charge its full price and take it out of your refund.

Use a small box or padded mailer. If an oversized package costs extra postage on top of what we already paid, we reserve the right to charge for it.

No. International orders are final sale.

If your case breaks or stops working the way it should, we'll replace it. We just don't cover dings, dents and scratches from everyday wear.

Every case bought from ikigaicases.com is covered for the life of the case.

Send our support team your order number and a photo of the problem from our Contact Us page. We answer 7 days a week.

Usually, yes. We'll send you a prepaid label to return the original, unless we tell you otherwise.

Yes. We engrave the replacement for free.

Ikigai Cases use a patented lid design that will never accidentally open or spill in your bag.

A spring loaded ball built into the base pushes up into a divot in the bottom of the lid keeping the lid securely closed.

When you're ready to open your case, just push down on the traction pad area of the lid and slide the case open.

The lid will click into place at each pocket as it slides open. This makes it super easy to dump single pockets out while holding the case with just one hand.

For Lid Engravings, we use CNC machines to engrave text onto the lids.

For Days of the Week (In Pocket Engravings), we use a fiber laser engraving machine to engrave the lettering inside the pockets.

The engravings are not stickers. They are not painted, sprayed, or laser marked on the cases. All of those ways to put temporary markings on a pill case wear off over time.

The engraving methods we chose are to make the engravings permanent, so they last as long as your case will.

We dealt with the pain of having markings wear off on plastic pill organizers for too many years. There was no way we were going to design our cases that way.

Yes! We accept HSA and FSA cards at checkout using our checkout partner, Flex.