OUR PROMISE

Perfect Fit Guarantee

It's hard to figure out what size pill case you need online. With Ikigai Cases, you're covered by our Perfect Fit Guarantee. If your case doesn't fit right, we'll help you return it and swap it for one that fits. Engraved cases included.

The guarantee

  • 100 days to exchange or return

    Plain or engraved, you have 100 days from your order date to exchange your case or return it for a refund.

  • Free return shipping

    We give you a prepaid USPS return label. You just drop it off.

  • We redo your engraving

    Swapping an engraved case for a new size? We'll engrave the new one for free.

Start a return or exchange

US orders only. Your first return or exchange on each order is free. Put everything in one package. Full return policy

Find your size

Add the pills you take at once. We'll show you the pocket size that fits them, and the cases that come in that size.

Questions

Can engraved cases be exchanged or returned for a refund?

Yes. Engraved cases can be exchanged or returned for a refund, just like plain ones.

Start it from Returns under Support in our menu, or the link at the bottom of any page. We'll give you a prepaid return label, and if you're exchanging, we'll engrave the new case for free.

What if I need to exchange more than once?

Your first return or exchange on each order is on us, so send everything back together in one package. If your first pick wasn't right, we'll pay extra attention to get your exchange right too, still at our cost.

After that, we may charge a $25 fee per item. This applies if you send items back in separate packages, or if you want to exchange a case you already received in an exchange. Every extra label and every unused case adds real cost, and this keeps the policy fair for everyone.

How should I pack my return?

Use a small box or padded mailer. If an oversized package costs extra postage on top of what we already paid, we reserve the right to charge for it.

I am having trouble finding my size. What size should I get?

Use our size finder. Add the pills you take at once and it shows your pocket size, plus the cases that come in it. Or find your case in two quick steps.

Still not sure? Send us a photo of your pills from our Contact Us page and we'll pick the size for you.

And if the size turns out wrong, you can exchange it within 100 days. We'll redo your engraving for free.

Read all FAQs →

Don't take our word for it

★★★★★

After I made a mistake with the size of case ordered Ikigai were super fast to suggest a replacement and make it very easy to return.

Fast forward a few days and I now have a larger case which is perfect for my meds and it was totally hassle free even though it was my error, top marked to the Ikigai team, customer service done right!!!

Also the case itself is a quality product, you get what you pay for, a well machined and sturdy product. Buy with confidence.
Andrew L.Verified buyer · Weekly Case

★★★★★

Ikigai seems to be a stand up company that puts out a great product to last a lifetime! And their customer service is superior. I had to send my first case back because it was too small and they immediately shipped out an XL pill case replacement when I dropped off the original case I ordered. And even paid for shipping to return the case!! This case is an awesome product!!
Kyle K.Verified buyer · Weekly Case

★★★★★

I originally ordered the two XL vitamin case which was huge. I called customer service and said that I had made a mistake and the case was too big. They were wonderful and sent me a return label and said to choose a smaller case that I’d like. So I chose the weekly pill case in disco splatter. I didn’t have it engraved inside, I just had it engraved outside. I couldn’t be happier with my purchase.
Susan J.Verified buyer · Weekly Case

★★★★★

Great cases. I originally ordered a single week case. When I inquired about changing to a 2 week case, it was no issue. They even provided a prepaid return shipping label. The replacement came quick . I plan to use these for years to come.
Darrel K.Verified buyer · 2-Week Pill Case
Read all reviews →

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